Return Policy
Heravi accepts returns of unused, unworn, unwashed, unaltered, and undamaged products to be sent back to us within 14 days of the item’s ship date. All items must be returned in their original condition, provided with all original tags attached accompanied by a completed return form. All returns must be sent to us using our complimentary pre-paid return slip form that comes with the order. If you choose to use another shipping provider, you will have to cover the return shipping cost. When shipping, make sure the parcel is sealed well before sending it out to avoid any damage. Please allow 10 to 14 business days of its arrival for your refund to be processed back to the same card/account you used when placing your order. Please note, the initial shipping fee will not be refunded by us or custom services. If your return does not meet the conditions listed, the package will be sent back to you. When your return is accepted, your refund is issued, and you will receive a confirmation email. Items marked “Final Sale” on the product page are non-refundable.
For domestic returns of items purchased on Heravi, please visit returns.heravi.com to access and print your pre-paid UPS return label.
Please visit our International Returns Center to print your return label and schedule a pick-up for international returns. A 25$ shipping cost will be automatically deducted from your refund on all international orders as they are not eligible for complimentary returns. Please allow up to 25 business days for your refund to be processed.
Exchanges
If you want to exchange an item for a different size or color, please return it and place a new order.
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